Privacy Policy

1. Introduction

At The Mind Hive, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with UK GDPR and Data Protection laws.

By using our services, you consent to the collection and processing of your personal data as outlined in this policy.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Home Address (if required for invoicing or correspondence)

  • Payment Details (processed securely via third-party payment processors)

2.2 Technical & Usage Data

  • IP Address, browser type, and usage patterns (collected via cookies and analytics tools)

  • Communication preferences (such as opting in for email reminders and updates)

3. How We Use Your Information

Your personal data is used for the following purposes:

  • Providing Services: To grant access to our self-guided CBT programmes and deliver related content.

  • Client Communication: To send programme materials, updates, and relevant information.

  • Payment Processing: To process payments for purchased programmes.

  • Legal & Compliance Requirements: To meet regulatory obligations as a digital service provider.

  • Improving Services: To enhance our website and services based on usage insights.

We do not use your personal data for marketing purposes without your explicit consent.

4. Data Storage & Security

  • Your personal data is stored securely on third-party systems that comply with GDPR security standards.

  • Payment data is processed securely through encrypted third-party payment services—we do not store your financial details.

  • We take all reasonable precautions to protect your data from unauthorised access, loss, or misuse.

5. Sharing Your Data

We respect your privacy and will never sell or rent your personal data. However, in some situations, we may share data:

  • With your explicit consent: If requested for referrals or collaborative care with another health professional.

  • For legal or safeguarding reasons: If required by law or if there is a risk of harm to yourself or others.

  • With third-party service providers: For secure payment processing, email communications, and website analytics.

All third parties we work with comply with strict data protection standards.

6. Your Rights Under GDPR

Under the UK GDPR, you have the right to:

  • Access: Request a copy of your personal data.

  • Correction: Ask us to update inaccurate or incomplete information.

  • Erasure: Request deletion of your data, subject to legal obligations.

  • Restriction: Request limitation on how we process your data.

  • Objection: Object to certain types of data processing.

  • Data Portability: Request transfer of your data to another service provider.

To exercise any of these rights, please contact us at help@themindhive.co.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Specifically:

  • Programme Access: Data related to your programme purchases is retained for [Insert Retention Period] to allow continued access and support.

  • Financial Records: Transaction data is retained for [Insert Retention Period] in compliance with tax and accounting regulations.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyse site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically. Continued use of our services after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Mind Hive
Email: help@themindhive.co
Address: 18 Station Avenue, Southend-on-Sea, Essex, SS2 5ED